Refund Policy

Eligible requests

We consider mail-return requests for qualifying new merchandise whether the issue is a defect or a change of mind, and we also consider exchanges. A non-defective return should remain new, unused, and in its original condition with supplied packaging and components. Damage, a defect, a wrong item, missing parts, or a material listing mismatch may be reported without requiring the affected item to be undamaged.

Starting after delivery

Email mofidkhanssm@gmail.com within 30 days after delivery. Please include the order number, the checkout email, and the reason for the request. Photos or video are helpful when the concern involves damage, a defect, missing pieces, or an incorrect item.

Return instructions

Do not send merchandise back until the request is approved and the correct return address and instructions have been provided. A free prepaid return label is included in the package; contact us if it is lost or missing. We do not charge a restocking fee.

Exchange and refund timing

Replacement availability depends on review and current inventory. When a refund is approved, we process and initiate the credit to the original payment method within 10 days. The issuing bank or payment provider may take additional time to show the credit.

Consumer protections

Nothing in this policy removes a consumer right or remedy that applicable law preserves.