FAQ

What are the usual delivery stages?

A paid order normally takes 1–2 business days to prepare after authorization, followed by estimated carrier transit of 4–6 business days after dispatch.

Are preference returns accepted?

Yes. A qualifying non-defective new item can be requested for return when it remains unused and in original condition. Defective new items and eligible exchange requests are also accepted when the request is made within 30 days after delivery.

How do I mail a return?

First obtain approval and the return address. Use the free prepaid label included in the package, and ask for help if that label is unavailable. There is no restocking fee.

When is an approved refund sent?

We process and initiate an approved refund to the original payment method within 10 days. The financial institution controls the separate posting time.

Where is more help available?

Read the Shipping Policy and Refund Policy, or use Contact Us for product, shipment, payment, and privacy questions.